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With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!
With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.
So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.
Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.
The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.
Returns Policy
We offer a 30-day returns policy; try your purchase on in the comfort of your own home and let us know straight away if you’d like a different size or a refund.
We aim to process all returns or exchanges within 5 days of receipt of the return. Although we issue the refund straight away, refunds may take up to 3-5 working days to show up in your account.All returns must be in a saleable condition;- The tags have not been removed.- The garment has not been worn or damaged.- The packaging is returned intact.- Void label can not be removed
UKYou're welcome to send any returns to us using a signed-for Royal Mail service or an alternative courier. Please include the invoice or your name and order number so that we know who they are from. You can return or exchange any goods bought from our website within 30 days of receiving them.
European & WorldwideYou're welcome to send any returns to us using a signed-for shipping service. Please include the invoice or your name and order number so that we know who they are from. For your own protection, please ensure that all returns are sent by an insured delivery service.
Pritchards Returns9 King StreetHerefordHerefordshireHR4 9BWUnited Kingdom
Season:SS22
Brand:CandleHand
Code:14027